Terms of Service

Welcome to Cliqat. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service, together with any other policies published on our website, including our Privacy Policy and Return and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not use the website or place an order.

1. General Information

The terms “we”, “us”, “our”, and “the store” refer to Cliqat. Cliqat provides an online shopping experience in Jordan for original products, including perfumes, skincare, haircare, makeup, beauty, and personal care products.

Our store is powered by Shopify, which enables us to operate the website, process orders, and provide our online shopping services.

2. Use of the Website

By using this website, you agree to use it only for lawful and personal purposes. You also confirm that any information you provide when creating an account or placing an order is accurate, current, and complete.

You may not use the website for any unlawful purpose, attempt to disrupt the website, misuse its content, or copy, resell, or exploit any products or information displayed on the website without our prior written approval.

3. Products

At Cliqat, we make every effort to display our products as accurately as possible, including product images, descriptions, prices, and key information. However, product colors or appearance may vary slightly depending on your device screen and settings.

All products are subject to availability. We reserve the right to modify, discontinue, update, or change any product, description, or price at any time without prior notice.

Cliqat products may include personal care products, perfumes, makeup, skincare, haircare, and beauty products. Please read the product details carefully before placing your order.

4. Orders

When you place an order through our website, you are making a request to purchase the products listed in your cart. We reserve the right to accept or decline any order in certain cases, including product unavailability, pricing or information errors, inability to contact the customer, or issues with the order details.

We may contact you by email, phone, or WhatsApp to confirm your order or request additional information when needed.

Please review your order details carefully before confirming your purchase, including products, quantities, address, and phone number, as we may not be able to modify or cancel an order after it has been prepared or handed over to the delivery courier.

5. Prices and Payment

All prices displayed on the website are subject to change without prior notice. The applicable price for your order is the price displayed at the time of checkout, unless there is an obvious error in the price or product information.

Delivery fees or other applicable charges may be added during checkout, depending on your area and the available delivery method.

You are responsible for providing accurate and complete payment, contact, and shipping information to allow us to process your order correctly.

6. Shipping and Delivery

Delivery inside Jordan usually takes 24 to 48 hours, depending on the area, product availability, and courier conditions.

Some delays may occur due to circumstances beyond our control, such as weather conditions, courier delays, public holidays, high order volume, or inability to contact the customer. We will do our best to deliver your order as soon as possible.

The customer is responsible for providing a correct phone number and delivery address. If delivery cannot be completed due to incorrect information or no response, the order may be delayed or cancelled.

7. Returns and Exchanges

Due to the nature of personal care products, perfumes, makeup, skincare, haircare, and beauty products, we do not accept returns or exchanges after delivery except in the following cases only:

• The product has a clear manufacturing defect.
• The product arrives broken or damaged upon delivery.
• You receive an incorrect item that does not match your order.

You must contact us on the same day of delivery with your order number and clear photos of the issue, so we can review the case and take the appropriate action.

We cannot accept any return or exchange request if the product has been opened or used, or if you contact us after the day of delivery.

For more details, please review our Return and Refund Policy published on the website.

8. Errors and Inaccuracies

Occasionally, there may be unintentional errors in prices, descriptions, product availability, images, promotions, or other information. We reserve the right to correct any error, update information, or cancel an order if it was placed based on incorrect information, even after the order has been submitted.

9. Promotions and Discounts

From time to time, we may offer limited-time promotions or discounts. These offers may be subject to separate terms and may be changed or discontinued at any time without prior notice.

Multiple discounts or offers may not always be combined in the same order unless clearly stated on the website.

10. Intellectual Property

All website content, including text, images, designs, logos, visual elements, and the arrangement of content, is owned by or licensed to Cliqat or the relevant rights holders.

You may not copy, reuse, distribute, or exploit any website content for commercial or non-commercial purposes without our prior written approval.

11. Third-Party Links and Services

Our website may include links, tools, or services provided by third parties, such as payment gateways, delivery partners, or Shopify services. We are not responsible for the content, policies, or practices of these third parties. We recommend reviewing their terms and policies when using their services.

12. Relationship with Shopify

Cliqat is powered by Shopify, which provides the technical platform for operating our online store. However, any purchase made through our website is directly between the customer and Cliqat. Shopify is not responsible for the products, orders, or sales made through our store.

13. Privacy

Your use of the website is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, and protect your personal information when you browse the website or place an order.

14. Limitation of Liability

We make reasonable efforts to provide a safe and clear shopping experience. However, we do not guarantee that the website will always be uninterrupted, error-free, or fully secure.

To the fullest extent permitted by applicable law, we are not liable for any indirect losses, damages, or issues resulting from misuse of the website, reliance on incomplete information, or delays beyond our control in delivery or order processing.

15. Suspension or Termination of Use

We reserve the right to suspend, restrict, or terminate any user’s access to the website if they violate these Terms, misuse the website, or use it in a fraudulent, abusive, or unlawful manner.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. The latest version will be posted on this page. Your continued use of the website after any changes are published means that you accept the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws and regulations of the Hashemite Kingdom of Jordan, unless otherwise required by law.

18. Contact Information

For any questions regarding these Terms of Service, your orders, or our store policies, you can contact us at:

Store Name: Cliqat
Email: cliqat.store@gmail.com
Phone / WhatsApp: 00962791816599
Country: Jordan